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How do I obtain my website statistics?
It can be found by logging into your control panel (www.yourdomain.com/cpanel) . We offer a
variety of popular web site statistics programs to give you a comprehensive overview of your
web site traffic & visitors.
web stats : analog : webalizer : awstats
Where are my raw log files?
They are located within your control panel. Login and click "Statistics -> Download Raw Access
Logs"
Does my website get a control panel?
Yes. Every web hosting package comes with a web browser based control panel. The control
panel includes many features including; email configurations, database tools, mailing lists, preinstalled
cgi scripts, account tools and much, much, more!
How do I access my Control Panel?
Your control panel is accessible via either:
http://www.yourdomain.com/cpanel/
http://www.yourdomain.com/controlpanel/
http://www.yourdomain.com:2082
http://YOURIP/controlpanel/
http://YOURIP:2082
To access your control panel in SECURE mode use:
https://yourdomain.com:2083

Web Statistics terminology at a glance
The following is a simplified listing of the terms found in your web statistic reports:
Hits = number of total requests for files made to the server
Files = number of requests in which any type of file was returned
Sites = number of unique IP addresses/hostnames making requests
Visits = number of times unique sites have requested pages
Pages = number of actual page views (requests for .htm .html .cgi)
KByte = total amount of data transferred in kilobytes
Sites = individual computers which make server requests
Referrers = URLs which link to your site or trigger server requests *
Search Strings = keywords entered into search engines resulting in hits
User Agents = web browsers
Entry Pages = initial file requested during a visit
Exit Pages = last file requested during a visit
Countries = location of sites making requests determined by TLD
* Note: "referrers" includes both internal and external links therefore the URLs listed as referers
may include URLs within your own domain.
Awstats Explained, what does it all mean?
When reading your web statistics in AWStats you may see a few unfamiliar words and terms.
This guide will explain what they mean.
The first things you will see are;
<B>Unique Visitors
Number of Visits
Pages
Hits
Bandwidth</B>
These can be a bit confusing so here is a brief explanation.
<B>Unique Visitors</B> - These are the total number of visits by a unique IP address. This can
be a bit misleading because dial-up visitors get a new IP each time they log on so you can have
the same person visit different times and give a unique hit.
<B>Number of Visits</B>
How do I block an IP address using Cpanel?
If there is an IP address you want to block from your website, you can do so inside Cpanel. Here
are the steps:
1. Log into your Cpanel account.
2. Under "Site Management", go to <B>Ip Deny Manager</B>.
3. Under "Add an IP Deny:" enter in the IP address you wish to block.
4. Click "Add".
You're all set! Now to remove the IP banning, all you need to do is remove the string it created in
your .htaccess file or select it from the drop down menu on the <B>Ip Deny Manager</B> page.
The IP address you added to the banlist will not be able to access your website ever again!
Generated by KnowledgeBuilder - http://www.activecampaign.com/kb 7 of 108
How do I backup my website and hosting account?
Login to your CPanel Control Panel and choose "Backup" from the system menu. Click the link
which reads "Download Today's Home Backup." Your computer will then prompt you for a place
to save your backup files locally for safekeeping.
How do I restore a backup created with CPanel?
If you've previously downloaded a backup copy of your website through your CPanel Control
Panel, restoring your site is a simple process.
Login to your CPanel Control Panel and choose "Backup" from the system menu. Once inside the
Backup menu, you'll be prompted to perform three separate types of backup restorations,
including "Restore a Home Backup," "Restore an SQL Database," and/or "Restore an Alias/Filter
Backup." Choose the type of backup you wish to restore, click the "Browse" button next to your
backup option, and direct your hosting account server to the file on your computer which you'd
like to restore.
After the file has been located, click the "Upload" button and your hosting account will begin to
restore your backup automatically for you.
What is CPanel Backup?
The Backup area of your CPanel Control Panel allows you to backup your current hosting account,
settings and files.
You should always keep your own backups of your hosting account, on your local computer, to
provide for easy recovery in the event of a problem.

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